Cancellation & Refund Policy
Pro Musical reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Pro Musical for re-delivery shall be claimed from the User.
If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 10 days from the Delivery date.
PRO MUSICALS only accepts returns made within the first 10 days from delivery.
Should you find it necessary to return any merchandise, it must be shipped within this 10-day guarantee period. All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse.Please pack the item properly, as it was delivered to you, so that there is no damage or dents during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.
Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product. Products received with physical damage must be reported to Pro Musicals within 2 days of the delivery date.
Terms & conditions for return process:
Pro Musicals only accepts returns made within the first Ten (10) days after delivery.
All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
Return Process :
If you would like to return a product, it is required to contact us as soon as possible at 044 2819 3607 / 2819 3445 or email us to firstname.lastname@example.org.
All returns must be authorised and the return shipment must be mailed within 10 days of the delivery of your order.
Please pack the product .properly, as it was delivered to you, so that there is no damage or dents during return shipment process.